In this section you will find answers to the most frequently asked questions about ADR Solve , ADR Center's online service dedicated to mediation and the out-of-court resolution of civil and commercial disputes at the international level.
Here you'll learn how the online mediation process works, what happens after you request contact, what the free consultation with the case manager involves, the costs of the service, and how the first online mediation session with an accredited professional mediator takes place.
If you're looking for a quick, confidential, and cost-effective solution to resolve a legal dispute without going to court, this page will help you understand step-by-step how ADR Solve can support you.
Questions & Answers
ADR Solve is a global online service powered by ADR Center that makes it easier and more accessible to start a mediation process to resolve legal disputes, anywhere in the world and in any language.
With the help of a professional, accredited mediator, parties can avoid lengthy court proceedings and find faster, cost-effective solutions to civil, commercial, or family disputes.
When you fill out the online request form, ADR Center will review the information you provide about the dispute and the parties involved.
Based on this, we will schedule a free 30-minute call with one of our experienced case managers, who speaks the selected language.
During the call, you and the case manager will evaluate whether your dispute is suitable for mediation.
If appropriate, you’ll have the option to officially file a request for a First Online Mediation Session and invite the other party to participate.
Once you file the request, our case manager will contact the responding party (by email or phone) to ask if they agree to attend the session.
- If they decline, no further action is taken and there are no additional costs.
- If they accept, ADR Center will appoint a professional mediator (in accordance with our International Mediation Rules) and coordinate the date and time for the online session.
The First Online Mediation Session is a confidential virtual meeting, up to two hours long, where a professional mediator meets both parties to discuss the dispute and possible ways to reach an out-of-court settlement.
The mediator may also use private breakout rooms for separate discussions with each party. All conversations are protected by confidentiality rules under ADR Center’s International Mediation Rules.
After the session, both parties (and their legal advisors, if present) can decide whether to:
- Continue with additional mediation sessions, or
- End the mediation process and consider alternative legal actions.
Parties can attend mediation with their lawyers or have them initiate the process on their behalf.
Lawyers and general counsel can actively support their clients throughout the mediation to ensure legal clarity and assist in reaching agreements.
ADR Solve can handle a wide range of civil, commercial, and family disputes of any value.
A full list of eligible dispute types is available in the online request form.
The initial 30-minute assessment call with a case manager is completely free and with no obligation.
Filing a request for the First Online Mediation Session requires a €100 administrative fee. If the other party does not agree to participate, there are no additional costs beyond the €100 filing fee.
If the responding party agrees to participate, each party pays €250 for the session.
If the parties decide to continue with the full mediation, the fees are agreed based on ADR Center fee schedule for full mediation.